Arrive Early: Please arrive at least 30 minutes before your scheduled treatment to allow time for check-in and changing into your provided robe and slippers. We invite you to enjoy our spa amenities, including the eucalyptus steam room, sauna, sanctuary lounge, and fireside soaking pool, before and after your service to enhance your experience. If you are booked for one of our last evening appointments (6:00 PM – 7:00 PM), we recommend arriving early to enjoy the facilities, as we begin closing operations at 8:00 PM.
Appointment Adjustments: Please provide at least 24 hours’ notice for any appointment changes, rescheduling, or cancellations to avoid any applicable fees.
Hygiene: It is standard practice to shower before entering communal facilities like the pool, and before your treatment.
Proper Attire
Swimwear is Mandatory: Bathing suits are required for the infinity pool and public areas.
Robes & Slippers: The spa provides plush robes and sandals for use in the relaxation lounges and when moving between treatment rooms.
Locker Use: Store your street clothes and personal belongings in the provided lockers. It is recommended to leave jewelry and high-value items at home or in your hotel safe.
Atmosphere & Conduct
Silence Devices: To respect the tranquility of the space, turn off or silence all mobile phones and leave them in your locker.
Keep Conversations Low: Maintain a soft voice in communal areas like the pool deck and relaxation lounges to avoid disrupting other guests’ experiences.
Pool Usage: The indoor infinity pool is for wading and relaxation only; diving and swimming laps are not permitted.
Gratuity & Tipping
Standard Rates: Tipping is customary for spa services.
Age Requirements
Minimum Age: You must be at least 16 years old to access the spa facilities, including the infinity pool and saunas as well as receive treatments.
Alcohol Policy
Service On-Site: The spa traditionally offers food and beverages, including champagne and wine, which can be enjoyed in the fireside lounge or on the outdoor patio overlooking the city.
No Outside Alcohol: In accordance with California liquor laws and hotel policy, guests are prohibited from bringing their own alcohol into the spa.
Safety First: For your safety, the staff may limit alcohol consumption if you are using heat-based amenities like the steam room or sauna, as alcohol can increase the risk of dehydration and overheating.